Unified Agent Desktop Solution for Contact CentersBoost contact center efficiency with NovelVox Unified Agent Desktop Solution. Improve customer service by streamlining interactions…Nov 11Nov 11
Smart CTI Connectors for Contact Centers from NovelVoxNovelVox provides Smart CTI Connectors for Contact Centers like Cisco, Avaya, Genesys, Amazon connect, Nice and Dialpad to provide agents…Mar 22Mar 22
Reshaping Banking Customer Support with Cisco Salesforce CTI IntegrationFirst Call Resolution (FCR) and Average HandleTime (AHT) are two prominent metrics for contact centers and agents. They determine the…Nov 23, 2023Nov 23, 2023
Amazon Connect CTI Connector: Simplify Call Handling & Elevating CXAs per a survey by Forbes in April 2023, 65% of organizations compete in the market to offer a better customer experience by improving…Oct 6, 2023Oct 6, 2023
Choosing the Right Helpdesk Software for Your Contact Center: Key Features and ConsiderationsCustomer satisfaction or Customer experience is often seen as a key differentiating factor for businesses competing with similar products…Sep 27, 2023Sep 27, 2023
The Modern Way of Efficiently Handling Tickets from your Contact CenterDiscover the Future of Ticket Handling in Contact Centers! Join our webinar to learn how to efficiently manage tickets using cutting-edge…Sep 8, 2023Sep 8, 2023
Enhancing Contact Centers with Advanced Case Management Software SystemUse NovelVox’s powerful case management software to enhance contact center integrations. Learn how seamless integration with case…Aug 25, 2023Aug 25, 2023
Genesys Salesforce Integration: Enhancing Customer Experience and Streamlining Agent EfficiencyIn the bustling world of modern business, a company’s success depends heavily on offering exceptional customer experiences and accelerating…Jul 28, 2023Jul 28, 2023
Avaya Wallboard: Revolutionizing Call Center PerformanceRevolutionary advancements in contact center solutions have introduced a diverse range of real-time historical analytics accompanied by…Jul 14, 2023Jul 14, 2023
Unlock the Potential of Cisco Agent Desktop for Your Contact CenterA study by Accenture reveals that 52% of customers have switched providers in the past year due to subpar customer service. This is huge…Jun 8, 2023Jun 8, 2023
